Shipping policy

VELOXX Shipping Policy

Thank you for shopping with VELOXX! Please review our shipping information before placing your order.

 

Processing Time

Orders are processed within 3–7 business days, depending on product availability and order volume.

Please note that processing time is separate from shipping/transit time.

Shipping Days

VELOXX ships orders every Tuesday and Friday.

Once your order has been processed, it will be shipped on the next available shipping day.

Shipping Time

After your order has been shipped, delivery times will depend on the shipping carrier and destination. You will receive a confirmation email with tracking information once your order is on the way.

Delays

During launches, promotions, holidays, or periods of high order volume, processing or carrier delivery times may experience delays. We appreciate your patience and understanding.

Tracking

Once your package has been shipped, you will receive tracking information by email. Please allow some time for the carrier to update the tracking status.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.